Landlords/Agents: 01243 778537

Tenants/Emergency: 01243 786266

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Contact Houserack

Email

maintenance@houserack.co.uk

Phone

Landlords/Agents: 01243 778537, Tenants/Emergency: 01243 786266

Head Office

Unit 66-67 Glenmore Business Park, Portfield, Chichester, West Sussex, PO19 7BJ

Houserack Service Area

Covering the south coast of the UK across Hampshire, Sussex, Surrey and Berkshire, positions Houserack as a comprehensive property maintenance management service in this region. This wide coverage ensures that homeowners, tenants, landlords, and agents within this area can benefit from the convenience and efficiency that Houserack brings to property maintenance needs.

map of houserack service area

Houserack Team

Managing Director / Founder

James

james@houserack.co.uk

James has been in the Lettings industry for years. Visiting and managing thousands of homes over that time made him think, there must be a better way of dealing with the huge problem of Property Maintenance in small, medium, and large Lettings and Estate Agents offices. Well, there was.. and after years of research and development, Houserack was born! He knows you’ll love using it as much as he loved creating it. Feel free to call and chat to him anytime but just don’t mention motorbikes, you’ll never get him off the phone!

Operations Manager

Lauren

info@houserack.co.uk

Lauren is our Operations Manager. Having grown within the company over the years, she now oversees all the team and day to day running alongside Gary. With a background in property and over 15 years experience in customer service, Lauren is well equipped with knowledge and experience to assist the team in dealing with any of your queries, no matter how big or small! In her spare time, Lauren likes to spend time with her partner, daughter and friends, often finding a good place to eat out!

Client Relations Manager

Gary

sales@houserack.co.uk

Gary has joined our team as our Client Relations Manager and also works closely with Lauren in managing the day to day running of the business. With a long background in Property and over 30 years in Customer Service, Gary will be the point of contact for any of your business queries as well as all new clients interested in Houserack’s services from the point of interest, right through to regular meetings ensuring client satisfaction!

Maintenance Team Leader

Yancie

maintenance@houserack.co.uk

Yancie is our longest standing member of the team, having been with the company for over 20 years and worked her way up to Maintenance Team Leader. Yancie will be your point of contact for any maintenance/general queries and supports the rest of the admin team in their daily tasks. Being a key part of the Houserack development programme, there is nothing that Yancie can’t assist with when it comes to property maintenance. In her spare time, Yancie can be found listening to her favourite records and trying new recipes in her beloved air fryer!!

Maintenance Supervisor

Marissa

maintenance@houserack.co.uk

Marissa has been a valued member of the team for several years now and has worked her way up to a Supervisor in our admin team, she will be your point of contact for any block management maintenance queries. Marissa comes from a background of legal services and brings years of customer service experience to the team. In her spare time, Marissa can be found in the Kitchen cooking or baking or at the beach walking or paddleboarding.

Maintenance Administrator

Darcy

maintenance@houserack.co.uk

Darcy is a member of our admin team who will be your point of contact for any maintenance/general queries. Having always worked in customer service, she brings a bright and bubbly personality, and you always know when she's in the office! In her spare time, Darcy enjoys gaming, photography, and some good food!!

Maintenance Administrator

Woody

maintenance@houserack.co.uk

Woody is a member of our admin team who will be your point of contact for any maintenance/general queries. In his spare time, Woody enjoys playing rugby and the gym!

Maintenance Administrator

Michele

maintenance@houserack.co.uk

Michele is dedicated to assisting the team, dealing with maintenance repairs efficiently and effectively. Nothing is too much trouble for her! Michele is passionate about dogs and loves nothing more than walking her dogs along the coast in her spare time.

Accounts Manager

Donna

accounts@houserack.co.uk

Donna joined the team with more than 30 years’ experience in accounting and she is also qualified as a Mortgage Adviser. When she’s not busy working hard in the office, Donna is busy working at home and in her garden. When Donna does have spare time, she enjoys travelling the world, spending time with her family or just relaxing.

Maintenance Administrator

Naomi

maintenance@houserack.co.uk

Naomi is part of our admin team and has worked within the property industry for several years and since starting at Houserack has proved to be a great addition to the team and will be a point of contact for any maintenance related issues. Outside of work Naomi enjoys spending time with her family and going to the gym and walking her dog, Leo!

Accounts Assistant

Abby

accounts@houserack.co.uk

Abby has joined our busy accounts team and having been thrown into all things accounts related has quickly established herself as an integral part of the team. Being a Mum of two Abby doesn't get much spare time, but when she does, she enjoys socialising with friends and spending time with her family. Abby is also another dog lover and enjoys walks with Digby around the Chichester area.

Inventory Clerk

Katie

inventories@houserack.co.uk

Katie is our Check-out and Inventory clerk and spends most of her day on the road carrying out reports for our clients. Katie also lends a hand to the maintenance team assisting with general administration. In her spare time Katie enjoys playing golf and watching Formula 1 with her Dad. Katie’s Mum is also an excellent baker and regularly keeps the spirits up in the office with her amazing baked treats!

Houserack Approved Contractors

Electrician

Steve

Steve is one of our NICEIC qualified electricians who we turn to for all things electric from full rewires to carrying out landlord electrical safety inspections (EICR). Steve has vast experience and is a trusted member of our contractor team.

Electrician

Alfie

Alfie works alongside Steve as well as carrying out electrical work individually covering predominately West Sussex and Haslemere.

Gas Engineer

Aaron

Aaron is one of our gas engineers and has worked alongside Houserack for almost 15 years. Aaron is one of our ‘go to’ engineers for any heating/hot water issues and carries out annual landlord gas safety inspections within West Sussex and Hampshire.

Building & Maintenance

Ryan

Ryan has also worked alongside Houserack for many years as well as carrying out work at some of our team’s own homes. Ryan is great for all things maintenance/building including full refurbishments of properties. He is a big West Ham fan, but we don’t hold that against him!

Gardening & Grounds

Wayne

Wayne is one of our gardening contractors and who we turn to for all things outside including regular grounds maintenance on some blocks of flats as well as carrying out property clearances within West Sussex and Hampshire.

Gas Engineer & Plumber

Tom

Tom is another of our gas engineers/plumbers. Tom will attend to a leaking tap as well boiler replacements and everything in between. You will also see Tom carrying out annual landlord gas safety certificates.

Building & Maintenance

Justin

Justin is someone who has also worked alongside Houserack for many years and is someone we turn to when nobody else knows what to do! Justin has years of experience in the building industry, and his knowledge of all things maintenance is invaluable.

Plumbing & Heating

Tom D

Tom covers Surrey and Berkshire as well as venturing into London to resolve plumbing/heating issues raised within those areas. Always happy to go the extra mile to get the job done. Tom also carries out landlord gas safety inspections.

What are people saying about Houserack?

Houserack is the best! They are easy to contact and responsive too. They make the work done as soon as they could as they after the comfort and convenience of their client. Very commendable! Keep it up and good job!

Kevin Christopher Chua

Being a new contractor for Houserack, I find Yancie, Darcy and Marissa are highly professional and extremely helpful and very patient until I get use to their system. Would highly recommend Houserack and I'm very thankful for their guidance.

Wayne Wiles

As a sub-contractor Houserack have been great to work for. A steady stream of jobs and always very efficient communication and payment make them a truly valued client. Thanks, Dan from Chi-Lec

Daniel Millins

A friendly team who are always on hand to help with any issues. The system is simple to use and works efficiently. It's a 5 star service all round.

Peter Murray

I have to say thank you very much to the people who work very nice and fast for solving any problems immediately within 24 hours and correcting the repairs. Honestly I recommend this.

Niruphanah Rajamohan

Have been working with Houserack for the past year. Lovely team and very professional. What I like about them is that they respond very quickly and are really there to support the agents they work for.

Niki Pirouz

Our contractors are members of the below accredited organisations:

Gas Safe LogoNICEIC LogoCity and Guilds LogoNAPIT LogoElmhurst Energy Logo